At Inka’s Screen Printing, we strive to provide the best service and shipping experience for our customers. Please review our shipping policy carefully to understand the terms and conditions that apply to your order.

Free Domestic Shipping for Orders Over $200
We offer free domestic shipping to all 50 U.S. states on orders totaling over $200. This applies after any discounts or credits have been applied. Please note the following conditions:

• Free shipping is limited to a single destination address. If you require split shipments to multiple addresses, you will be responsible for any additional shipping costs.
• U.S. territories are excluded from our free shipping offer.
• Free shipping applies only to garments and apparel. Promotional items, accessories, and other non-apparel products are not eligible for free shipping.

Shipping for Promotional Items
For orders containing promotional items (excluding garments and apparel), a $200 shipping credit will be applied if the order value is $200 or more. The customer is responsible for any remaining shipping balance once the credit has been applied.

Additional Shipping Costs
Customers are fully responsible for the shipping costs in the following scenarios:

• Rejected shipments: Any orders refused by the recipient will incur return shipping charges, which the customer must cover.
• Incorrect addresses: If an incorrect address is provided and the shipment is returned, the customer will be responsible for reshipment costs and any related fees.
• Returned shipments: For any return shipments (for any reason other than an error on our part), the customer will be charged for reshipment.

International Shipping 
For orders shipped outside the United States, customers are responsible for 100% of all customs duties, VAT taxes, and any applicable import & tariffs fees. Inka’s Screen Printing does not cover these costs, and they must be settled by the customer before the shipment can be delivered. We are not responsible for any delays caused by customs clearance procedures in the destination country.

Understanding Shipping Times for Your Inka's Screen Printing Orders
Shipping times vary depending on the destination, product availability, and any third-party carrier delays. While we strive to fulfill orders promptly, Inka’s Screen Printing cannot guarantee specific delivery dates. Once your order has shipped, you will receive a confirmation email with tracking information.

Risk of Loss
All items purchased from Inka’s Screen Printing are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier. Inka’s Screen Printing is not responsible for any delays, lost packages, or damage that occurs after the carrier has taken possession of the shipment.

Order Processing
Most orders are processed within 3-5 business days. For large or custom orders, additional processing time may be required, and you will be notified accordingly. Please allow additional time during peak seasons or for international orders.

Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and will take effect immediately. It is your responsibility to review the Shipping Policy prior to completing a purchase.

Delivery Policy
At Inka’s Screen Printing, we are committed to ensuring that your order arrives in a timely and secure manner. Please review our delivery policy for important information about what to do if your order is delayed, missing, stolen, or damaged.

We strive to process and ship all orders within 10 to 15 business days, depending on product availability. Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times may vary based on your location and shipping method, as well as any carrier-related delays.

Please note that delivery times are estimates and are not guaranteed. We cannot be held responsible for delays caused by external factors such as weather, carrier issues, or customs processing for international orders.

Delivery Confirmation
Once an order has been shipped and marked as delivered by the carrier, it is considered fulfilled. It is the customer’s responsibility to ensure that the delivery address provided is correct and secure. We are not responsible for orders that are confirmed as delivered but not received due to circumstances such as theft or improper handling after delivery.

Missing or Stolen Deliveries
If your order shows as delivered but you have not received it, please follow these steps:

• Check your surroundings: Ensure that the package wasn’t placed in an unusual location (such as a side door, porch, or with a neighbor).
• Contact the carrier: Use the tracking information provided to contact the shipping carrier and confirm the delivery status.
• Allow extra time: Sometimes carriers mark a package as delivered before it has physically arrived. Wait 24-48 hours to see if the package arrives.

If the package is still missing after these steps, please contact us at (833) 465-2019 or via email at info@inkas-print.com. While we are not responsible for lost or stolen packages, we will assist you in filing a claim with the carrier. We also recommend contacting your local authorities if you suspect the package has been stolen.

Damaged Deliveries
In the unfortunate event that your order arrives damaged, please follow the procedure below:

• Inspect the package: Upon delivery, inspect the packaging and contents for any visible damage.
• Document the damage: Take clear photographs of the damaged package and the products, including close-up shots of any defects.
• Contact us: Notify us within 48 hours of delivery with details of the damage, including photos and a description of the issue. You can reach us by phone at (833) 465-2019 or via email at info@inkas-print.com.

After receiving your claim, we will evaluate the situation and work to either replace the damaged items or offer a store credit. We may request that the damaged product be returned to us before issuing a replacement or refund.

Lost Packages
If your package has not arrived after the expected delivery time, please:

• Check the tracking status: Use the tracking information sent via email to follow your package’s progress.
• Contact the carrier: If the tracking shows no updates or indicates that the package is delayed, contact the carrier directly for further information.

If your package is confirmed lost by the carrier, please contact us and we will assist you in filing a claim. Depending on the carrier’s investigation, we may offer a replacement or a refund.

Incorrect Address
If the delivery address provided during checkout is incorrect and the package is returned to us, the customer is responsible for any additional shipping costs to resend the package to the correct address.

International Orders
International customers are responsible for all customs duties, VAT taxes, and any other import fees. If your order is delayed in customs or held for inspection, please contact the customs office in your country. Inka’s Screen Printing is not responsible for delays caused by customs processing.

Additional Delivery Information

• Unclaimed packages: If a package is returned to us as unclaimed (e.g., the customer fails to pick up the package from a post office), the customer is responsible for any fees associated with reshipping.
• Signature required: For high-value orders, a signature may be required upon delivery to ensure that the package reaches the correct recipient.
• Tracking: All packages include tracking. We recommend monitoring your shipment closely to ensure a successful delivery.

Contact Us
For any issues regarding delivery, please contact us immediately so we can assist you in resolving the matter. You can reach us at:

Inka's Screen Printing
3924 Woodbury Drive Ste E
Austin, Texas 78704
United States