Because custom orders are made to order, we cannot refund the order, unless you have every reason to believe there was an error or damage from our end. For defective or damaged products, please contact us at the customer service number below to arrange a possible refund or exchange. For cancellation, please see the cancellation section below.
For any custom order, the customer MUST approve the proof submitted. It is the customer’s responsibility to ensure that the proof is correct in all areas. The customer is responsible for checking the spelling, grammar, layout, and design before approving the artwork. If a proof containing errors is approved by the customer, the customer is responsible for payment of all original costs of printing (screens, setup charges, any substrates), including corrections and reprints. The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. Customer’s approval via email is contractually binding for payment of all services rendered. All artwork must be approved by the customer with an electronic confirmation before a job can be entered into production.
The customer may cancel a custom order and get a refund if the order is in production. There is a 15% restocking fee. If an order is already in production with less than 50% completion, a customer may get a refund at 50%. If the order is at 50% to 75% completed, the customer can get 25% refund. If the order is almost complete (75% or more completed), no refund will be given. The order will be completed and shipped accordingly.
If you have any questions concerning our return policy, please contact us at: